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eFax research highlights support for move to hybrid working

IT decision-makers back transition to hybrid workforce, enabled to work both at home and the office

Vast majority (76%) of IT decision-makers believe businesses would have moved to a hybrid workforce model sooner, if they were aware of the pros and cons prior to the Covid-19 pandemic began

Inability to attract and retain talent, and not being able to accommodate employee family life cited as big risks for business by not moving to a hybrid workforce

eFax, the world’s leading online fax solution, today announces the findings of research revealing UK IT decision-makers support for hybrid working.

The research conducted on behalf of eFax by independent research organisation Vanson Bourne, has found that the majority, more than three quarters (76%) of UK IT decision-makers believe their organisations could have made the transition to a hybrid workforce sooner,  if they were aware of the pros and cons of moving to a hybrid working model, prior to the Covid-19 pandemic began.

The findings also reveal that whilst the huge majority (95%) of UK IT decision-makers are confident in the digital transformation steps they’ve put in place to enable the move to a hybrid workforce, they also identify significant risks if businesses do not make the transition.

Half of all UK IT decision-makers (51%) believe the inability to attract and retain talent and over a third (38%) believe being unable to accommodate family life, are big risks if business does not enable a hybrid workforce, and a further third (34%) believe it would risk a disengaged culture.

“This latest research from eFax shows IT decision-makers are confident in the digital transformation initiatives which enable the move to a hybrid workforce, said Scott Wilson, Director of Customer Experience, eFax. “The evidence shows the risks which exist if business does enable a hybrid workforce, and these impact people and culture, as well as the ability to be nimble and agile, to react quickly to market demands, continued Wilson.

Additional risks to the business identified by IT decision-makers as a result of not making a move to a hybrid workforce include:

  • Inability to accommodate to all employees (53%)
  • Inefficient work processes (32%)
  • Unable to reap the same benefits as a fully remote organisation (30%)

“Digital transformation has accelerated across enterprises, said Wilson. “Progressive enterprise leaders understand their most important asset, their people, want to work in a new hybrid model and are fuelling the future of work, by embracing the digital transformation tools at their disposal.”

A hybrid workforce is an organisation that has a proportion of employees working in an office as well as a proportion who work from home. Some employees may work in either location.

The eFax research surveyed 100 UK IT decision-makers across organisations in Business & Professional Services, Financial Services, IT, Retail, Distribution & Transport and Manufacturing industries.