With the recent news that the technology currently powering all landline phones will be switched off in 2025, there’s never been a better time to switch to a VoIP service. Openreach has already begun switching some people over to VoIP (Voice over Internet Protocol) – using fibre connections – so it makes sense for a small business to adapt their communications. The experts at CircleLoop, the cloud-based phone phone system have put together some top tips on introducing new communications technology to your business:
Every business is different, and you’ll need to find the solution that best suits your needs.
Cloud and app-based systems
Cloud systems allow you to make calls on the devices you already have – from your desktop to your mobile, through an app. You can control all of your calls, contact numbers and other features through apps, with no need for extra hardware, contracts or setup fees.
Pros & Cons of cloud/app systems
| Pros | Cons |
| Portable – call on the go | Won’t work without an internet connection/phone signal |
| International numbers available for global businesses | Relies on up-to-date software |
| Integrate with other systems and keep track | Relies on mobile battery life |
VoIP internet technology
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VoIP is an internet based phone system, which takes analogue audio signals from older systems and converts them into digital data. With VoIP, you can still use desk phones, you’ll just need an ethernet connector. Or, if you’re short on desk space, you can just use your computer – all you need is the internet connection, appropriate software, a microphone, sound card and speakers and you’re all set.
Pros & Cons of VoIP
| Pros | Cons |
| Easy to use | Relies on a good internet connection |
| Cost-effective to set up and maintain | Requires ethernet cable and socket |
| More flexible than landlines | Need to upgrade to compatible hardware |
Ask yourself the following questions to work out which system is right for you:
- Is the system easy to use? There’s no point in setting up a new system if you can’t use it
- Does it integrate with existing software? If you already have some tech established, you’ll want to look for software that fits what you already have
- Does it improve productivity? Will it help your small business grow?
- Can remote workers use the system?
- Is it future proof and scalable? Will it suit you in five years time?
