Business Express is an online portal that covers the latest developments in the world of business and finance. From startups and entrepreneurship to mergers and acquisitions, Business Express provides reporting on the stories that matter most to business leaders and decision-makers.The website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.
iStock 1154262632 1 - Business Express

Industry leaders capitalise on BMC solutions to delight customers and drive growth

Industry leaders capitalise on BMC solutions to delight customers and drive growth


Cloud-based BMC Helix and Control-M deliver mission-critical capabilities for today and set up future AI use cases for success

LONDON – March 06, 2024 – BMC, a global leader in software solutions for the Autonomous Digital Enterprise, has collaborated with industry leaders Domino’s Pizza, Sky Italia, and Balfour Beatty to improve their customers’ experience by supporting the speed and reliability requirements of today’s business, while also helping them prepare for future AI-enabled use cases. 

Using the Control-M solution from BMC and the BMC Helix platform, these companies are better able to capitalise on DataOps and ServiceOps – the innovation capabilities enabled by Connected Digital Ops – allowing organisations to gain deeper insights from their data and exceed customer expectations faster across complex hybrid IT environments. 

Services delivered reliably and efficiently

As the largest pizza company in the world, serving millions of customers online and at 20,000+ stores in 90 global markets, Domino’s Pizza uses the Control-M solution from BMC to give their IT teams the robust operational capabilities and controls they need to ensure business services are delivered reliably and efficiently. 

Since implementing the Control-M solution, Domino’s has:

  • Orchestrated 3,000 data pipelines
  • Improved its SLA performance
  • Achieved significant growth in data volume
  • Produced critical reports faster
  • Delivered new executive and franchisee reports
  • Successfully rolled out new business services

“Control-M is mission-critical to Domino’s data-driven culture. It’s going to play a key role in helping us continue to grow and deliver cutting-edge innovation,” says Deepti Soni, senior IT manager of data quality, data operations, and MLOps at Domino’s.

Don't miss out on any breaking news or insightful opinions!
Subscribe to our free newsletter and stay updated on the go!

By submitting this form, you are consenting to receive marketing emails from: Global Banking & Finance Review. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email.

Boosted customer satisfaction and doubled growth

As a leading international infrastructure group based in the U.K. with capabilities that span construction and related support services, Balfour Beatty has fuelled productivity among their 24,500 employees and improved customer experiences across their IT service desk and lines of business using the BMC Helix ITSM and BMC Helix Digital Workplace solutions.

Since implementing solutions from BMC, Balfour Beatty has:

  • Freed up eight full-time employees from providing phone support services to instead focus on innovation and more interesting projects and activities
  • Boosted customer satisfaction scores
  • Automated 36,000 tickets, doubling year-over-year growth
  • Reduced incident resolution time year over year by 61%

Higher customer engagement and faster results

As a customer-centric organisation, Sky Italia is always looking for innovative technologies to make the customer experience unique. Using the Control-M solution as an operating model to provide new levels of automation, speed, agility, efficiency, and stability for its winner selection process for its Sky Extra voting contests, Sky can execute the winner selection process in near real-time. 

After implementing the Control-M solution, Sky has improved:

  • Speed and agility – The winner selection process in voting contests, which took three days before Control-M and now takes just two hours. The process is 90% faster.
  • 3x increase in contests – Customers are more engaged, as the winner is selected faster, and Sky now launches three contests each week, versus one before.
  • Operational risk and compliance management – The risk of errors has been reduced to near-zero, guaranteeing higher service quality, better service level agreements, and increased cost savings, with no additional checks.

“Every industry needs the technology to move their business faster than humanly possible – customers expect it, and with BMC AI-enabled capabilities, specifically GenAI, we can deliver,” said Ali Siddiqui, chief product officer at BMC. “I’m honoured that BMC partners with these innovative organisations in their digital business to capture the value of data and apply GenAI and automation to better their customers’ and employees’ experiences. I’m so conditioned now, I expect all my food to be delivered in 30 minutes or less!”


Recent Post: