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Majority of managers feel ill-equipped to talk about money worries


A survey of 762 managers within UK businesses has found:

  • 39% do not have a clear strategy in place for how they will support staff during the cost-of-living crisis
  • 57% do not feel well-equipped to support their colleagues through the crisis
  • 66% do not feel comfortable getting involved in their colleagues’ financial lives
    • Just 35% have reached out to staff to see if they have any financial concerns

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The majority of managers within UK businesses do not feel well equipped or comfortable in helping their staff through the cost-of-living crisis, according to new research from Mintago.
The financial wellbeing platform surveyed 762 managers within UK businesses. It found that less than half (39%) of respondents said their business had a clear strategy in place for how they will help staff during the cost-of-living crisis.
Over half (57%) feel ill-equipped to support staff within their organisation during the cost-of-living crisis. Even more (66%) managers feel uncomfortable getting involved in their colleagues’ financial lives. 
Less than half (46%) see it as employers’ responsibility to support staff during the cost-of-living crisis. Even fewer (35%) managers have reached out to their colleagues to see if they have any financial concerns precipitated by the cost-of-living crisis.
Mintago’s research found that the majority (66%) of managers have noticed that employees have raised more concerns about their finances this year than usual.
Chieu Cao, CEO of Mintago, said: “Our research raises some serious concerns. For one, too few businesses have a plan to support staff during the cost-of-living crisis. What’s more, just 46% of managers consider it their responsibility to do so. This mindset is worrying. The cost-of-living crisis is not just a consumer issue, it is an employer issue; it is businesses’ responsibility to ensure they have the practices, resources and support structures in place to protect their staff’s financial wellbeing.
“But managers will evidently need help. Money clearly remains a taboo subject in the workplace, with most managers feeling awkward discussing financial concerns with their staff. Similar numbers feel ill-equipped to help, likely lacking in the resources and training required.As such, perhaps managers don’t see it as their responsibility to support their staff because they simply don’t know how to help. Business leaders ought to support managers, giving them the tools – from educational resources through to financial wellbeing platforms – so they in turn can help employees.
“The cost-of-living crisis is not going anywhere any time soon. It’s likely that employees are looking for their employers to do more to support them during this crisis. Indeed, managers can play a major role in easing the pressures and stresses on their teams, but only if they have the right tools in place. Now is the time for any business without a clear strategy to evaluate what more they can do at this challenging time.”


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