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Over two thirds of global consumers want their bank or financial institution to become more sustainable in future

  • Access to green finance options is more important to consumers than five years ago 
  • Consumers want to play a more active role in making green finance go mainstream
  • Most want to be more sustainable but don’t know how or if their bank is taking action

London, UK AND Amsterdam, Netherlands, 31 May 2022: Over two thirds (67%) of consumers want their bank or financial institution to become more sustainable in future, according to a new report from cloud banking platform Mambu.

The Is the grass greener on the sustainable side? report surveyed over 6,000 consumers on their attitudes to green finance globally. It reveals that, while the majority are in favour of greener financial options, consumers have little trust in the industry’s sustainability credentials. 

Nearly half (48%) stated that access to green financial services has become more important to them in the last five years, yet more than two thirds (67%) of global consumers believe that their current financial institution is guilty of greenwashing.

Just two in five (42%) consumers think that their current bank or financial institution clearly communicates its sustainability commitments, and only 37% know what climate pledges they have publicly announced or committed to.

There’s also confusion around exactly what ‘green finance’ is, as over a third (35%) of consumers don’t fully understand the difference between green finance (a product that has been designed to protect the environment or to manage the impacts of finance and investments on the environment) and ethical finance (finance which takes into account not only financial returns but also environmental, social and governance factors), indicating a need for greater education and communication within the industry.

Adoption of green finance is far from mainstream. Just over 1 in 4 (26%) consumers have knowingly made use of a sustainable banking product or service. But, of those that have, the vast majority (84%) were more satisfied with these services than traditional banking products. 

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The survey shows that consumers want banks to be more transparent and have greater power in holding them to account. Nearly three fifths (58%) would like more control over how and where their money is invested – to align with their personal values. Meanwhile, over half (55%) would like a say on the types of green financial products and services their financial institution develops in future.

Anna Krotova, Director of Sustainability at Mambu, said: “Our research shows that consumers are increasingly looking for ways to make greener financial decisions, but remain sceptical about how strongly banks are committed to the sustainability agenda. They want to play a more active role in making green finance the future of finance, and there’s a huge opportunity for forward-thinking players to get ahead in this transition. Mambu empowers financial institutions to do just that and build sustainable financial products quickly and cost-effectively to meet consumer demands.” 

Specifically, 42% of consumers would welcome incentives and loyalty programmes that reward them for making greener financial decisions. The same percentage would like to hear more about sustainability commitments during the onboarding process for financial products and services.

Yet, consumers are less interested in the granular details of sustainability targets. Little over a quarter (26%) would like to receive monthly sustainability reports from their banks and just 20% are interested in them benchmarking or scoring themselves using a sustainability index or rating system.

When it comes to the most in-demand green financial products, global consumers cite sustainable credit and debit cards (45%); green savings accounts and bonds (42%); green loans (31%) and green mortgages (31%) among the offerings they’d most like to see.

The findings also demonstrate the green finance opportunity for banks, as nearly half (49%) of consumers say they would consider switching to a provider with a stronger commitment to sustainability, yet less than a third (32%) are willing to pay a premium in order to do so. 

To read the full Is the grass greener on the sustainable side? report, please visit:



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