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resignation - Business Express

Great resignation rocks industry as bounce-rates increase


69.4% of marketers have seen email bounce-rates increase over the past two years, causing databases to become out of date more quickly

Despite challenges, pandemic-era engagement increased for 70% of email marketers

London – 28 June 2022 – More than four in five marketers (82.8%) report that at least 20% of their marketing database is out of date, according to research conducted by end-to-end prospecting platform Outbase. Shockingly, 26% of the 500 marketers and business professionals surveyed say that more than 40% of their database is out of date.

As a result, bounces have become a major problem for email marketers, with 69.4% reporting a general increase over the past two years and 91.0% experiencing issues at some level. Bounced emails have caused significant problems for 45.5% of survey respondents

One major contributor to the widespread increase in bounce-rate is the so-called “Great Resignation.” As people resign from their jobs or move jobs more frequently, email marketing lists become out of date more quickly. It’s no surprise, therefore, that 74% of marketers are struggling to keep data up-to-date.

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However, despite these challenges, engagement levels have increased for 70% of email marketers, showing that marketers are getting better at using email marketing as a tool – one of the channels that saw increased ROI as a result of the pandemic.

Scott Logie, Customer Engagement Director at REaD Group and Chair of the Customer Engagement Committee of the DMA – who contributed to the research report – says: “It seems paradoxical to be getting better results while missing more often, but it’s really the result of a greater focus on targeting. It’s a classic ‘quality not quantity’ issue – marketers do best when they’re sending emails directly to the people who want to read them and nobody else.”

Many marketers are trying to contend with the out-of-date data issue by updating their databases more regularly. Today, most marketers, 89%, update their database at least once per quarter, and 42% update them monthly or even more frequently. However, even this energy-intensive approach still struggles to keep up, so marketers are beginning to turn to smart solutions instead.

Rob Harlow, Co-founder of Outbase, says: “It’s the youngest marketers – professionals under the age of 25 years old – that are working the hardest to keep databases up to date, and they’re seeing the best engagement, albeit at a significant time cost. The good news is that there’s a better solution: modern prospecting platforms eliminate the out-of-date data problem and make it simple to contact the right people and businesses every time.”

More information on Outbase’s research is available in the report: How has the great resignation impacted sales and prospecting data?


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